Dealer Manager - Hamm

V52103389

£65,000 - £75,000 Per Annum

Full Time

Permanent

Hamm,

Engineering (Technical)

Posted 4 hours ago

Expires In 27 Days

Job Description

Dealer Manager - Hamm - Heavy Plant
We are exclusively working with LiuGong Europe who are growing rapidly and we’re looking for a highly organized and experienced Dealer Manager to lead our aftersales service operations in Germany. This position plays a critical role in maintaining customer satisfaction and developing dealer service capabilities.

Your Responsibilities

Build and maintain dealer relationships
Coordinate warranty processes, claim approvals, and follow-up resolutions, overseeing where required
Provide technical support and guidance to dealers where required
Implementing and managing dealer processes
Train dealer service teams on diagnostics, repairs, and LiuGong systems
Work closely with the European Parts, Product Support, and Technical teams
Visit dealers and key accounts to assess service quality and provide hands-on support
Drive continuous improvement in customer satisfaction and service efficiency

Your Profile

Proven experience & track record in service management or technical support, ideally in construction equipment, heavy machinery, or automotive
Strong commercial experience within the Heavy Plant/Construction sector or similar
Background with OEMs or major service providers
Fluent in German, with solid English
Proactive, detail-oriented, and customer-focused
Willingness to travel regularly across Germany and occasionally to HQ (Hamburg)

What We Offer